Penske Truck Leasing Customer Service Administrator – Military Veterans: Job Overview, Location, and Employment Details

The job title for this position is Customer Service Administrator, specifically for Military Veterans. This role is focused on providing support for vehicle preventative maintenance scheduling at designated Penske Truck Leasing facility locations.

This position is located in Reading, Pennsylvania. The location is important as it pertains to the specific facility where the Customer Service Administrator will be providing support.

The major responsibilities of this role include providing vehicle preventative maintenance scheduling and appointment support. Additionally, the administrator will ensure that scheduled work aligns with shop capacity and customer requirements, while maintaining accurate customer contact information.

The position requires at least three years of customer service experience. Additionally, a high school diploma or equivalent is required, while a college degree is preferred due to the complexity of the systems used in daily processes.

Successful candidates must possess strong phone communication skills and the ability to learn general knowledge of trucks and their components. Furthermore, excellent organizational skills and the ability to multitask between different Penske systems are essential for providing necessary information and answering customer inquiries.

This position is full-time, but it may require flexible hours depending on the locations serviced. Regular, predictable attendance is considered an essential function of the job.

The Customer Service Administrator will need to utilize multiple systems, including AS/400, ServiceNet, Microsoft Excel, Microsoft Access, and Savvion. Proficiency in these systems is important for effectively managing customer inquiries and scheduling maintenance.

In addition to the primary responsibilities, the Customer Service Administrator may be assigned other projects and tasks by their manager. This flexibility allows the role to adapt to the needs of the business and its customers.