Global Product Support Representative: Job Overview, Location, and Employment Details

The job title for this position is Product Support Representative. This role is focused on providing assistance and solutions to customers using Rust-Oleum products.

This position is located in Vernon Hills, Illinois. It is part of the Product Support department at Rust-Oleum Corporation.

This position is a full-time employment opportunity. The weekly schedule for this role is from 8 am to 5 pm.

The main responsibilities include communicating with customers through various channels such as telephone, email, chat, or social media. The representative will provide information about product selection and usage, resolve consumer issues, and document customer interactions.

The role requires at least 3 years of experience in a similar position. Additionally, flexibility in scheduling is necessary to accommodate the call center’s operational hours from 7 am to 6 pm.

The Product Support Representative will undergo extensive paid training. This training will equip them with the knowledge needed to assist customers effectively.

The representative is responsible for documenting customer interactions and transactions. This includes recording details of inquiries, complaints, and comments, as well as the actions taken to resolve issues.

Important skills for this position include problem-solving abilities and a passion for providing exceptional customer service. The role is ideal for someone who enjoys educating others and thrives in a dynamic work environment.

The Product Support Representative reports to the Manager of the Product Support Group. This structure helps ensure effective communication and support within the team.