EXALTA Group Global Customer Service Manager: Job Overview, Location, and Employment Details

The job title for this position is Global Customer Service Manager. This role is focused on leading the Global Customer Service organization at EXALTA Group.

This position is located in Kenosha, Wisconsin, United States. It is a full-time role within the company.

The primary mission of the Global Customer Service Manager is to deliver a best-in-class customer experience across all EXALTA Manufacturing Solutions sites. This involves building and nurturing strategic relationships with key global accounts and ensuring the flawless execution of service commitments.

One of the key responsibilities is to define, deploy, and continuously refine the global customer service strategy in alignment with EXALTA’s business objectives. Additionally, the role involves standardizing customer service processes and tools across all sites to ensure consistency and efficiency.

Team leadership for the Global Customer Service Manager involves building, managing, coaching, and developing the Global Customer Service team. The manager is also responsible for fostering a collaborative, customer-centric culture across regions and ensuring high performance and competency growth.

The Global Customer Service Manager leads a team that serves as the primary global point of contact for the company’s top 15 customers. This includes directly managing 1 or 2 top customers, understanding their expectations, anticipating future needs, and providing proactive solutions.

The Global Customer Service Manager is responsible for owning and maintaining a strong, collaborative relationship with the IOS Business Unit. This includes ensuring alignment on priorities, service commitments, and product flows.

The Global Customer Service Manager plays a pivotal role in aligning Sales, SIOP, and Operations to guarantee responsiveness, reliability, and customer satisfaction. This involves establishing clear service-level expectations and governance to support operational excellence.

Conducting regular business reviews is significant as it helps drive measurable improvements in service quality and communication with customers. This proactive approach ensures that customer needs are continuously met and exceeded.