O’Reilly Auto Parts Parts Specialist: Job Overview, Location, and Employment Details

The job title for this position is Parts Specialist at O’Reilly Auto Parts. This role involves providing high-level service to both retail and installer customers.

This position is located in Michigan. The specific city within Michigan is not mentioned in the job description.

This role is offered as a full-time employment opportunity. This means that the selected candidate will work a standard full-time schedule as defined by the company.

The essential job functions for the Parts Specialist include providing excellent customer service, assisting customers in selecting merchandise, and supporting store management with assigned tasks. Additionally, the specialist is responsible for maintaining the cash drawer, processing transactions, and addressing customer complaints.

The Parts Specialist is expected to follow and promote various company customer service programs, such as Hi-5, Low Price Guarantee, and Rock the Call. These programs are designed to enhance customer satisfaction and ensure a positive shopping experience.

The Parts Specialist is responsible for greeting retail and walk-in customers in a friendly manner and assisting them with their merchandise selections. They must also provide excellent service to customers calling the store, which includes accurately looking up parts and quoting prices.

The Parts Specialist is required to complete assigned company training relevant to their position. This training ensures that they are knowledgeable about products and services offered by the store.

Daily operational tasks for the Parts Specialist include preparing merchandise returns, assisting with inventory cycle counts, and performing various in-store services for customers. These tasks help maintain the store’s efficiency and ensure customer needs are met.

Bilingual candidates are encouraged to apply for the Parts Specialist position. This skill can enhance communication with a diverse customer base and improve service delivery.

The Parts Specialist will operate a brake lathe and other store test equipment after completing the necessary training and meeting company requirements. This operation is part of the services provided to customers in the store.