Carle Health Customer Service Liaison – Curtis: Job Overview, Location, and Employment Details

The job title for this position is Customer Service Liaison, abbreviated as CSL. This role is essential in ensuring a high-level customer experience for patients and families within the Ambulatory Services building.

This position is located in Champaign, Illinois. It is part of the Carle Health organization, which focuses on providing quality healthcare services.

The main responsibilities of the Customer Service Liaison include welcoming patients and families, assisting with kiosk check-in, and providing directions within the building. Additionally, the CSL is responsible for maintaining the lobby areas, validating staff performance, and addressing customer service events.

The employment type for this position is full-time. This indicates that the Customer Service Liaison will be expected to work a standard schedule that typically includes 40 hours per week.

The Customer Service Liaison is expected to maintain current knowledge of relevant protocols and procedures regarding patient experience. This knowledge is crucial for effectively assisting patients and ensuring a positive experience.

The Customer Service Liaison assists customers with mobility issues by helping them enter or exit their vehicles. This support is part of the CSL’s commitment to enhancing the overall patient experience.

The Customer Service Liaison plays a significant role in problem-solving by independently addressing issues related to building operations and customer service events. They also consult with appropriate leadership to develop interventions and corrective actions as needed.

Empathy is crucial in the Customer Service Liaison’s role as it helps in building meaningful relationships with patients and their families. By focusing on the patient’s experience, the CSL enables honest feedback and fosters a supportive environment.

The general upkeep of lobby areas involves tasks such as stocking pamphlets and alerting staff when supplies are low. These responsibilities help maintain a welcoming and informative environment for patients and visitors.