Americold Customer Service Representative, Transportation: Job Overview, Location, and Employment Details

The job title for this position is Customer Service Representative in the Transportation sector. This role involves coordinating various customer service functions related to transportation logistics.

This position is located in Rochelle, Illinois. Rochelle is a city that provides a suitable environment for the transportation and logistics industry.

This role offers full-time employment. As a full-time employee, you will be expected to work a consistent schedule to meet the demands of the job.

The primary responsibility of the Customer Service Representative is to coordinate appointment scheduling, tracing, expediting, and load processing while providing customer service to both internal and external customers. This includes high-volume problem resolution for customers, warehouses, and carriers.

The representative will enter shipping and delivery appointments into the Transportation Management System (TMS) and Warehouse Management System (WMS). Additionally, they will enter stop order changes sent back from transportation companies and complete data entry of load appointments and changes.

The role requires providing high-volume problem resolution for various stakeholders, including customers, vendors, and carriers. This involves working with shippers’ customer service representatives on exceptions, rush orders, and order changes.

The position requires a high school diploma or a general education degree. This educational background is essential for understanding the logistics and customer service aspects of the role.

In addition to the primary responsibilities, the representative may be asked to process and audit carrier balances due invoices, track and trace detention orders, and follow the attendance policy. They are also expected to communicate effectively with various stakeholders to ensure smooth operations.

The representative will work with carriers to improve performance and resolve issues that arise during the transportation process. This collaboration is crucial for enhancing service delivery and ensuring customer satisfaction.

Maintaining updated Status Edit and Volume Reports is significant as it ensures that all loads are empty and closed. This practice helps in tracking the efficiency of operations and addressing any discrepancies in real-time.