Carle Health Customer Service Liaison – Curtis: Job Overview, Location, and Employment Details

The job title for this position is Customer Service Liaison at Carle Health. This role is focused on enhancing the customer experience for patients and families within the Ambulatory Services building.

This position is located in Champaign, Illinois. It is part of the Ambulatory Services team at Carle Health.

The employment type for this role is full-time. This indicates that the position requires a commitment to a standard work schedule, typically involving 40 hours per week.

The primary responsibilities of the Customer Service Liaison include assisting with the coordination and implementation of projects to enhance patient experience. Additionally, the CSL is responsible for welcoming patients, assisting with kiosk check-in, and maintaining the lobby areas.

The Customer Service Liaison contributes to patient experience by exhibiting empathy and focusing on building meaningful relationships with patients and their families. This role also involves validating and coaching staff to meet customer service quality initiatives.

Maintaining the lobby areas involves general upkeep tasks such as stocking pamphlets and alerting staff when supplies are low. The Customer Service Liaison also ensures that the lobby is welcoming and organized for patients and visitors.

The Customer Service Liaison provides support to patients with mobility issues by assisting them when entering or exiting their vehicles. This ensures that all patients receive the help they need to navigate the building comfortably.

The Customer Service Liaison plays a role in managing incidents by completing incident reports on injuries and assisting in obtaining appropriate clinical help for injured patients. This responsibility is crucial for ensuring patient safety and addressing any emergencies that may arise.

The Customer Service Liaison assists with building operations by solving problems related to customer service events and coordinating interventions to meet the needs of patients and families. This collaborative effort with leadership helps to maintain a smooth operation within the Ambulatory Services building.