Goldfish Swim School Front Desk Customer Service Representative Full Time: Job Overview, Location, and Employment Details

The job title for this position is Front Desk Customer Service Representative. This role is focused on providing quality customer service and acting as the first point of contact for customers at Goldfish Swim School in Grand Rapids.

This position is located in Grand Rapids, Michigan. It is specifically at Goldfish Swim School, which emphasizes creating a positive experience for its customers.

This role offers full-time employment. The position is designed for individuals who can commit to a full-time schedule while engaging with customers and supporting the school’s mission.

The primary responsibilities include addressing inquiries through phone, digital channels, and in person, while also checking in students on the attendance tracking system. Additionally, the representative prepares lesson schedules, resolves account matters, and maintains cleanliness in various areas of the facility.

Goldfish Swim School seeks candidates who are enthusiastic, possess a can-do attitude, and enjoy working with children. They value team players who align with the school’s mission to teach kids how to swim and ensure safety around water.

Goldfish Swim School provides paid on-the-job training for its employees. The work environment is described as rewarding, with flexible scheduling and a unique culture that promotes positivity and smiles.

Goldfish Swim School emphasizes core values such as going above and beyond to create a golden experience, nurturing a culture of exceptional customer service, and treating people with integrity, compassion, and trust. They also focus on celebrating accomplishments and exceeding customer expectations.

In addition to primary responsibilities, the representative may also monitor the Snack area and provide guidance to Snack Shack staff. They are expected to advance through cross-training in multiple roles within the organization.