Reynolds and Reynolds Entry Level Customer Success Specialist: Job Overview, Location, and Employment Details

The job title for this position is Entry Level Customer Success Specialist. This role focuses on providing high-level customer support to automotive dealerships.

This position is located in Fort Worth, Texas. The job requires providing support to dealerships in a defined area.

The salary range for this position is between $54,000 and $58,000 per year. This compensation reflects the entry-level nature of the role within the customer success field.

As a Customer Success Specialist, you will be responsible for providing excellent support to approximately 30-50 automotive dealerships. This includes ensuring that customers are utilizing the software they purchased to its full potential and offering both on-site and video conference support.

The training for this role is paid and consists of an intensive program that includes classroom instruction at the company’s offices in Houston, Texas, and Dayton, Ohio. Additionally, you will participate in online courses to gain in-depth product training and automotive industry knowledge, and you will be paired with mentors for real-world application of your training.

The position requires a Bachelor’s Degree or equivalent experience. This educational background is important for understanding the technical aspects of the products you will support.

Successful candidates must be self-starters with good time management skills, strong written and verbal communication abilities, and excellent customer service and organizational skills. Additionally, the ability to build strong customer relationships is crucial for this position.

The role requires the ability to travel, with overnight hotel stays, up to 50% during the training period, which lasts approximately six months. After training, you should expect to travel about 30% of the month.

The company offers a comprehensive benefits package that includes medical, dental, vision, and life insurance, as well as a health savings account. Additionally, there is a 401(k) plan with up to 6% matching and a company car for business use.

You must have reliable home internet with sufficient bandwidth for video conferencing. This requirement is essential for effectively communicating with customers during support sessions.