Great American Products Ltd Customer Service: Job Overview, Location, and Employment Details

The job title for this position is Customer Service Representative. This role involves providing professional support to customers and managing order entry and customer data.

This position is located in New Braunfels, Texas. It is important to note that the job is based in an office environment.

The salary for this position ranges from $21 to $23 per hour. This compensation reflects the responsibilities and skills required for the role.

The working hours for this position are Monday through Thursday, from 8 AM to 5 PM. This full-time schedule allows for a consistent work routine.

The primary responsibilities include accurate order entry, customer data setup and maintenance, and providing professional support to customers via phone and email. Additionally, the representative will coordinate with sales, warehouse, and operations teams to ensure timely fulfillment of orders.

This position requires strong organizational skills and attention to detail. Furthermore, candidates should have intermediate proficiency in Microsoft Excel and the ability to manage multiple priorities in a fast-paced office environment.

The benefits for this position include medical insurance with company contribution, dental, vision, life, and supplemental insurance. Additionally, there is a Health Savings Account, a 401(k) plan with a 100% company match up to 6%, paid vacation after six months, and paid holidays.

Customer account setup and data management involves establishing and maintaining customer data using Microsoft Excel and internal systems. This includes inputting, updating, and validating customer information to ensure data integrity.

The Customer Service Representative is responsible for responding to customer inquiries via telephone and email in a professional and timely manner. This includes drafting clear, accurate, and professional written correspondence to provide product information and order updates.