Southside Bank Customer Care Support I: Job Overview, Location, and Employment Details

The job title for this position is Customer Care Support I. This role focuses on providing exceptional customer service primarily through telephone interactions.

This position is located in Diboll, Texas. Diboll is where the Southside Bank branch is situated, and it serves as the workplace for this role.

The salary for this position is $16.75 per hour. Additionally, there is potential for higher pay based on the candidate’s experience.

This position is offered as a full-time employment opportunity. Full-time employees typically have access to a range of benefits and job security.

The essential functions of the Customer Care Support I role include building customer loyalty and providing professional service to Southside Bank customers. This involves educating and assisting customers with their financial needs and concerns over the phone.

Employees in this position receive a variety of benefits, including medical, prescription drugs, dental, and vision insurance. Other benefits include a 401(k) plan with a match, paid time off, paid bank holidays, and tuition reimbursement.

The Customer Care Support I reports to the Assistant Customer Care Manager. This reporting structure is designed to ensure effective supervision and support for the customer care team.

Success in this role requires strong communication skills and the ability to build positive relationships with customers and team members. Additionally, attention to detail and the ability to perform tasks accurately and efficiently are crucial.

The primary goal of the Customer Care Support I position is to create a memorable telephone experience for customers. This involves delivering consistent, value-added services that foster lasting relationships and identify opportunities for new business.