Premier Marketing Solutions, Inc Client Support Associate: Job Overview, Location, and Employment Details

The job title for this position is Client Support Associate. This role involves assisting residential customers with their Fiber service options.

This position is located in Temple, Texas. However, the role specifically supports AT&T residential customers in Waco, Texas.

The salary range for the Client Support Associate position is between $48,000 and $55,000 per year. This compensation reflects the full-time nature of the employment.

The main responsibilities of a Client Support Associate include meeting residential customers to introduce Fiber solutions and guiding them through package selection and enrollment. Additionally, the associate will support onboarding, ensure smooth service activation, and answer product and pricing questions.

Important attributes for a Client Support Associate include being a strong communicator with natural people skills and having customer service or sales experience. The role also requires the ability to simplify technical information and being solution-focused and adaptable.

Skills emphasized for the Client Support Associate position include coaching, communication skills, and customer relations. Other important skills are interpersonal skills, onboarding, product pricing, and the ability to work toward performance targets.

This position offers full-time employment. The role is also commission-based, meaning that communication and clarity in customer interactions can directly impact earnings.

Premier Marketing Solutions provides hands-on coaching to new hires in the Client Support Associate role. The company also offers clear pathways for career advancement, making it suitable for both newcomers to sales and those looking to lead.

The focus of the Client Support Associate role is on helping customers and building real connections. The associate acts as a trusted resource for customers, assisting them with upgrades and service changes.