DSV Manager, Customer Service – LBJ HWY: Job Overview, Location, and Employment Details

The job title for this position is Manager of Customer Service at LBJ Highway. This role involves managing client relationships and overseeing customer service operations.

This position is located in Lancaster, Texas, specifically along the Lyndon B Johnson Freeway. The location is part of the company’s broader operations in the United States.

This role offers full-time employment. This means that the selected candidate will be expected to work a standard full-time schedule.

The primary responsibilities include managing client relationships at the site level and ensuring the overall performance of the operation. The Manager is also responsible for overseeing the inbound, picking, packing, and outbound processes while communicating effectively with clients and internal stakeholders.

The Manager is expected to build and maintain relationships with clients by becoming familiar with their key contacts and unique requirements. Additionally, the Manager will serve as the escalation point for resolving any client requests or complaints that cannot be handled by the customer service representatives.

The Manager contributes to operational efficiency by deploying and improving existing policies and procedures. This is achieved by effectively managing and guiding supervisors and customer service representatives to ensure optimal performance.

The Manager is expected to become a subject matter expert on the company’s specific product offerings and processes. Furthermore, the Manager should also develop expertise in the logistics industry as a whole.

The Manager plays a crucial role in communication with clients by ensuring that all processes, such as inbound and outbound logistics, are clearly communicated. This includes maintaining adherence to the client’s standard operating procedures (SOP).

The Manager works closely with the Operations Manager to ensure that the operation runs smoothly. This collaboration is essential for maintaining high standards of service and operational efficiency.