Southside Bank Customer Care Support I: Job Overview, Location, and Employment Details

The job title for this position is Customer Care Support I. This role is focused on providing exceptional customer service over the telephone.

This position is located in Diboll, Texas. It is part of Southside Bank’s customer care team.

The salary for this position is $16.75 per hour. Additionally, there is potential for higher pay based on experience.

This position is offered as full-time employment. This means that employees will work a standard schedule with the expectation of consistent hours.

Employees in this role receive a variety of benefits, including medical, prescription drugs, dental, and vision insurance. Other benefits include a 401(k) with a match, life insurance options, paid time off, and tuition reimbursement.

The core duties of the Customer Care Support I position involve educating and assisting customers with their needs, concerns, and complaints over the phone. The goal is to create a memorable experience that fosters lasting relationships and identifies opportunities for new business.

Essential functions of this role include building customer loyalty through professional service, accurately identifying customer needs, and maintaining positive relationships with both customers and team members. Additionally, the position requires effective communication and adherence to bank procedures and policies.

This position reports to the Assistant Customer Care Manager. This reporting structure helps ensure that customer care operations align with the bank’s overall objectives.

Important skills for success in this position include strong communication abilities, attention to detail, and a genuine interest in helping customers. The role also requires patience and determination to effectively solve customer needs.