State of Arizona CUSTOMER SERVICE REPRESENTATIVE 1 & 3: Job Overview, Location, and Employment Details

The job title for this position is Customer Service Representative 1 & 3. This role involves providing motor vehicle services to the public at a local Motor Vehicle Division (MVD) field office.

This position is located at the Motor Vehicle Administration office in Scottsdale, Arizona. The specific address is 7339 E. Paradise Ln., Scottsdale, AZ 85260.

The employment type for this role is full-time. This indicates that the position requires a commitment to a standard work schedule typically associated with full-time employment.

The salary range for this position is between $16.0424 and $18.0807 per hour. This range reflects the pay scale for grades 13 to 16 within the organization.

The primary responsibilities of a Customer Service Representative 1 include processing motor vehicle credentials and title work. This involves examining documents and applications for accuracy, validity, and security to comply with Arizona Department of Transportation (ADOT) and MVD rules and policies.

The Customer Service Representative 3 position requires one year of previous motor vehicle experience or successful completion of training with adherence to performance standards, which typically lasts around six months. This experience is necessary to ensure that the representative can effectively assist customers with motor vehicle services.

Customer service representatives will answer customer questions and provide assistance regarding vehicle or credential records. This will involve system research, document review, and maintaining service history, which are essential for delivering accurate information to the public.

The closing date for applications for this position is March 9, 2026. It is important for interested candidates to submit their applications before this deadline to be considered for the role.

Working in coordination with Arizona Revised Statutes is significant because it ensures that all motor vehicle services provided by the representatives comply with state laws. This adherence to legal guidelines is crucial for maintaining the integrity and security of the services offered.