State of Arizona CUSTOMER SERVICE REPRESENTATIVE 1 & 3: Job Overview, Location, and Employment Details

The job title for this position is Customer Service Representative 1 & 3. This role involves working with the public to provide various motor vehicle services.

This position is located at the Motor Vehicle Administration office in Scottsdale, Arizona. The specific address is 7339 E. Paradise Ln., Scottsdale, AZ 85260.

The employment type for this position is full-time. This indicates that the role requires a commitment to a standard work schedule, typically involving 40 hours per week.

The salary range for this position is between $16.0424 and $18.0807 per hour. This range reflects the pay scale for the different grades associated with the Customer Service Representative roles.

The main responsibilities of a Customer Service Representative 1 include providing motor vehicle services such as licensing, titling, testing, and permits. Additionally, this position requires ensuring the timeliness and accuracy of work products, as well as the security and validation of documents.

For the Customer Service Representative 3 position, one year of previous Motor Vehicle experience is required or successful completion of training with adherence to performance standards. This typically involves a training period of about six months.

The job duties for a Customer Service Representative 1 include learning to process credentials and title work. This involves examining documents and applications for accuracy, validity, and security to ensure compliance with ADOT and MVD rules, statutes, policies, and procedures.

A Customer Service Representative assists customers by answering their questions and providing customer service for vehicle or credential records. This is done through system research, document review, and service history, which also requires data entry and review.

The closing date for applications for this position is March 9, 2026. This means that interested candidates must submit their applications by this date to be considered for the role.