The Home Depot Pro Customer Service/Sales: Job Overview, Location, and Employment Details

The job title is Pro Customer Service/Sales at The Home Depot. This role focuses on providing exceptional service to professional customers, including contractors and commercial clients.

This position is located in Mesa, Arizona. It is a full-time role within the Home Depot organization.

The main responsibilities include delivering an exceptional experience for professional customers, supporting their journey from order fulfillment to product recommendations. Team members are also expected to build and maintain professional relationships, drive sales, and provide tailored delivery solutions.

Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. This involves leveraging product knowledge and loyalty programs to proactively drive sales.

Collaboration is key in this role, as team members work together to maintain a clean, organized, and safe environment. They also resolve delivery issues and communicate the advantages of Home Depot over competitors.

Bilingual communication skills may be preferred at certain locations, depending on customer needs. The specific language requirements will vary based on the customer demographic in that area.

This position contributes to customer success by ensuring that every Pro customer’s project is a success through expert product knowledge and tailored recommendations. Team members assist at the Pro Desk, manage deliveries, and offer specialized knowledge on products.

The Pro Customer Service/Sales Team is responsible for upholding the highest standards of customer service and safety. They also monitor inventory and execute sales initiatives to support store goals.