Patterson Dental Supply, Inc. Customer Service Representative – Dental: Job Overview, Location, and Employment Details

The job title for this position is Customer Service Representative I, also referred to as CSR I. This role is focused on providing assistance to both internal and external customers as well as sales representatives.

This position is located in Arizona. The specific city within Arizona is not mentioned in the job posting.

This role offers full-time employment. This means that the selected candidate will be expected to work a standard full-time schedule.

The primary responsibilities of a Customer Service Representative I include assisting customers and sales representatives with order entry. This role requires accuracy in processing customer transactions, maintaining records, and ensuring compliance with regulatory guidelines.

To perform this job successfully, the employee must accurately process customer transactions, maintain records, and generate reports. Additionally, they must monitor shipment dates and ensure adherence to company and regulatory policies.

Necessary skills for this position include the ability to multitask and work with multiple computer systems and communication platforms simultaneously. The employee must also maintain a current knowledge of company products, policies, and procedures.

The Customer Service Representative I is responsible for developing strong working relationships with customers and manufacturing partners. They provide impeccable customer service by responding to queries, answering questions, and solving problems in a timely manner.

In addition to their primary responsibilities, the Customer Service Representative I may also place outbound calls to existing customers. These calls are intended to identify customer needs and suggest additional products or solutions.

To request a reasonable accommodation, the employee must notify Human Resources or the manager overseeing the position. This process ensures that employees can perform their essential functions satisfactorily, with or without accommodations.