PrideStaff Customer Service and Administrative Support: Job Overview, Location, and Employment Details

The job title for this position is Customer Service and Administrative Support. This role encompasses both customer service responsibilities and administrative tasks to ensure smooth operations.

This position is located in Tempe, Arizona. It is essential for candidates to be aware of the location as it may affect their commute and work environment.

The primary responsibilities of this role include interacting with customers to fulfill orders and providing superior customer service. Additionally, the position involves assisting the Accounting Manager with bookkeeping tasks and supporting department managers with back-office functions.

This position requires excellent analytical, organizational, and time management skills. Candidates should also possess strong verbal and written communication skills, as well as the ability to work independently or as part of a team.

Specific customer service duties include managing customer accounts, building relationships with new and current customers, and processing customer purchase orders accurately. The role also involves responding to customer inquiries promptly and coordinating with other departments regarding order lead times.

The employee will be responsible for providing back-office support for department managers and reviewing pricing accuracy for customer and vendor purchases. Additionally, they will assist the Accounting Manager with tasks such as emailing customer invoices and processing vendor invoices.

A High School Diploma or GED is required for this position. This educational background ensures that candidates have a foundational level of knowledge necessary for the role.

Experience with an ERP system is preferred but not required for this role. However, having familiarity with such systems may enhance a candidate’s ability to perform the job effectively.

Candidates should have a positive attitude and the ability to cultivate positive responses in others, both internally and externally. This quality is crucial for maintaining customer satisfaction and fostering a collaborative work environment.