Randstad USA CUSTOMER SERVICE – FINANCIAL: Job Overview, Location, and Employment Details

The job title for this position is Customer Service – Financial. This role involves providing exceptional client service in the financial industry.

This position is located in Scottsdale, Arizona. It operates under a hybrid model, which means employees will work three days in the office and two days remotely.

The salary for this position is $23 per hour. This compensation reflects the skills and experience required for the role.

The working hours for this job are Monday through Friday from 8:30 AM to 6 PM. Additionally, there is a requirement for availability to work on weekends.

The primary responsibilities of this role include providing exceptional client service by taking inbound calls and serving as the initial point of contact for clients. This involves responding to client requests, resolving general account issues, and providing digital assistance, as well as handling escalated issues.

The right candidate for this position should have at least two years of customer service experience, along with prior insurance or financial experience. An undergraduate degree in Business, Finance, Communications, or a relevant combination of training and experience is also required.

Necessary skills for success in this role include exceptional client-relation skills, telephone etiquette, and strong communication skills, both oral and written. Additionally, candidates should demonstrate adaptability and the ability to work in a fast-paced environment.

Candidates should have a working knowledge of multiple computer software and systems, as they will need to use these tools simultaneously. This ability is important for efficiently addressing client needs and resolving issues.

The company emphasizes recognizing talents and nurturing potential, which suggests a commitment to employee growth. They aim to provide an environment where employees can flourish and make a meaningful impact in client relations.