First Citizens Bank Client Service Specialist II (Hybrid): Job Overview, Location, and Employment Details

The job title for this position is Client Service Specialist II. This role is designed to provide support and service to commercial clients of First Citizens Bank.

This position is located in Phoenix, Arizona, with an additional office in Cottonwood Heights, Utah. Candidates are expected to live within a drivable distance to either of these locations.

This role is offered as a full-time employment opportunity. The position includes a hybrid work model, which means that employees will work both inside and outside of the company office.

The primary responsibilities include acting as the main contact for servicing commercial client requests. This involves handling tasks such as account opening, account servicing, bank transaction inquiries, and providing technical support.

Client requests are received through various channels, and the specialist is responsible for navigating, researching, executing, or escalating these issues. Resolutions are typically guided by established procedures and precedents.

The specialist is accountable for facilitating and positively influencing the client experience by delivering accurate and timely resolutions. This includes ensuring adherence to all regulations, procedures, and policies.

During daily operations, the specialist provides client support for onboarding and servicing activities. This support may include addressing general to moderately complex inquiries, assisting with bank products, and offering technical support.

The Client Service Specialist II may serve as a resource for new team members, helping them understand processes and procedures. Additionally, the specialist is expected to detect areas for improvement and collaborate with others to identify root causes of inquiries or issues.

The specialist is expected to engage in problem-solving guided by precedent, which means they will use established methods to generate solutions. This may involve recommending additional actions or bank products based on the client’s needs.