Banfield Client Service Coordinator: Job Overview, Location, and Employment Details

The job title for this position is Client Service Coordinator. This role is essential in managing the flow of clients and pets through the veterinary hospital.

This position is located in Mesa, Arizona. It is part of Banfield, which is known for providing veterinary services.

The employment types available for this position include both full-time and part-time options. This flexibility allows candidates to choose a work schedule that best fits their needs.

The essential responsibilities of a Client Service Coordinator include driving the flow of clients and pets through the hospital and maximizing the productivity of the veterinary medical team. Additionally, the CSC ensures effective communication with clients and associates while coordinating care in a welcoming and efficient manner.

The Client Service Coordinator actively recruits new clients by promoting the hospital’s services. This involves routing the flow of clients and pets to ensure superior care and maximizing the number of pets seen by the veterinary team.

The Client Service Coordinator is expected to provide professional, efficient, and exceptional service at all times. This includes welcoming clients and pets, ensuring their comfort, and educating them about their pet’s health and wellness plans.

Assisting incoming clients involves completing required documentation and entering all pet information and history into the computer system. The Client Service Coordinator also ensures the proper identification of pets using collars and tags while providing prompt service.

When assisting outgoing clients, the Client Service Coordinator provides all necessary instructions, information, and invoices. They also dispense prescription items as per the veterinarian’s instructions, sell retail products, and schedule future appointments.

The Client Service Coordinator manages finances by maintaining accurate financial records. This includes ensuring that all transactions are properly documented and handled efficiently.