Afni Careers Healthcare Customer Service Representative: Job Overview, Location, and Employment Details

The job title is Healthcare Customer Service Representative. This role involves assisting patients and members with inquiries related to their health plans and medical services.

This position is located in Tucson, Arizona. It is part of a call center that serves a major healthcare provider or insurance company.

The salary for this role is $24 per hour. This compensation reflects the full-time nature of the position.

This position is offered as a full-time employment opportunity. Full-time roles typically come with a set schedule and may include benefits.

The primary responsibilities include handling inbound calls from patients and members. Representatives assist with questions about health plans, medical bills, prescriptions, and help callers understand their benefits.

The company provides paid training before the representative takes their first call. This training is designed to prepare employees to effectively assist callers with their inquiries.

Important qualities for this position include being compassionate and detail-oriented. These traits are essential for effectively helping others and making a positive impact in their lives.

The representative will assist callers in scheduling appointments, updating account details, and navigating claims or billing questions. This role is crucial in providing support during important moments for patients.

The overall purpose of this role is to be a trusted guide for patients and members during significant moments. The representative helps ensure that individuals can access and understand their healthcare benefits effectively.