Jerry.ai Remote Customer Support Agent (P&C): Job Overview, Location, and Employment Details

The job title for this position is Remote Customer Support Agent specializing in Property and Casualty insurance. This role is focused on assisting customers with their insurance needs and inquiries.

This position is located in Gilbert, Arizona. However, it is a remote role, allowing for flexibility in work location.

The salary range for this job is between $19.00 and $21.00 per hour. This compensation reflects the company’s commitment to providing competitive wages for their employees.

The primary responsibilities of the Customer Support Agent include responding to inbound calls from existing customers and processing service requests. These requests may involve adding or removing vehicles and drivers, updating lienholder information, and sending policy documents.

To qualify for this position, candidates should have at least 2 years of experience working in a call center environment. Additionally, the ability to multitask and manage multiple competing priorities is essential for success in this role.

The company offers ongoing training and mentorship from their leadership team to support new employees. This training is designed to help Customer Support Agents develop their skills and succeed in their roles.

Employees in this role are offered several benefits, including medical, dental, and vision insurance, as well as a 401K match. Additionally, the company will cover the cost of obtaining a Property and Casualty license within the first 60 days of employment.

The company’s mission is to help car owners save time and money on their insurance needs, which is often one of their most expensive and high-maintenance assets. Since launching their mobile app in 2019, they have grown significantly and now serve over 4 million customers.

The Customer Support Agent plays a crucial role in retaining policyholders by actively finding solutions for customers who may be at risk of cancellation. This position is designed to make a measurable difference in the lives of millions of customers.