American Family Mutual Insurance Company Bilingual Customer Service and Sales Representative: Job Overview, Location, and Employment Details

The job title for this position is Bilingual Customer Service and Sales Representative. This role involves providing support to insured individuals and agencies, as well as internal and external partners.

This position is available to candidates located anywhere. It is a remote opportunity that allows flexibility in work location.

This position is offered as a full-time employment opportunity. Full-time roles typically involve a commitment to a standard work schedule with the expectation of consistent availability.

The primary responsibilities include responding to customer interactions regarding billing, policy coverage, and policy changes. Additionally, representatives will handle interactions through various channels such as phone, email, chat, and social media platforms.

Candidates are expected to have working skills developed through formal training or relevant work experience. The role requires the ability to assess customer needs, advocate for customers, and provide appropriate service based on established procedures.

The compensation range for this position is between $25.00 and $31.88 per hour. This pay rate may vary based on the job level and the geographic work location of the employee.

If candidates do not currently hold a Property & Casualty Producer’s License, American Family Mutual Insurance Company will assist them in obtaining this license after they accept an offer. This support demonstrates the company’s commitment to employee development.

Representatives are expected to take ownership of each interaction and ensure complete customer satisfaction. They should show genuine interest and compassion while asking probing questions to better understand the customer’s needs.

Representatives will work in an unscripted customer care center environment. This setting emphasizes the importance of one-call resolution, allowing representatives to make decisions and take risks to address customer issues effectively.