TEKsystems Customer Service-Worksite Representative: Job Overview, Location, and Employment Details

The job title for this position is Customer Service-Worksite Representative. This role involves being the first point of contact for customers and addressing their service concerns and inquiries.

This position is located in Phoenix, Arizona. It is important to note that the job requires on-site training initially.

The salary range for this position is between $19 and $21 per hour. This compensation reflects the contractor employment type of the role.

The employment type for this role is contractor. This means that the position may not offer the same benefits as a full-time employee.

The training schedule for this position lasts for 7 to 8 weeks, during which the representative will work 40 hours per week. After training, the schedule will transition to a hybrid model of three days in the office and two days remote.

The job requires 40 hours of work per week, with hours of operation from 7:30 AM to 6:00 PM Central Time. This schedule is designed to accommodate customer service needs during peak hours.

The Worksite Representative is responsible for supporting policyholders with insurance product information and addressing client calls. This includes responding to inquiries related to claims service and assisting with technical troubleshooting for self-service issues.

The Worksite Representative is expected to consistently meet or exceed departmental standards related to quality, average handle time, and other key performance indicators. This includes maintaining professionalism and a positive customer experience.

The interview process for this position may involve two interviews. The first interview will be conducted virtually, while the second interview will take place on-site.

Yes, this position offers a temp-to-perm opportunity. This means that there is a possibility for the contractor role to transition into a permanent position based on performance and company needs.