American Family Mutual Insurance Company Bilingual Customer Service and Sales Representative: Job Overview, Location, and Employment Details

The job title for this position is Bilingual Customer Service and Sales Representative. This role involves providing support to insureds, agencies, and both internal and external partners.

This position is available to candidates located anywhere. It offers the flexibility of remote work, allowing you to serve customers from various locations.

This role is a full-time employment opportunity. As a full-time employee, you will be expected to commit to the hours required for the position.

The primary responsibilities include responding to customer interactions regarding billing, policy coverage, and policy changes. You will handle these interactions through various channels such as phone, email, chat, and social media.

The position requires working skills developed through formal training or relevant work experience. You should also possess the ability to assess customer needs and provide appropriate policy coverage and options.

The compensation range for this position is between $25.00 and $31.88 per hour. The exact pay rate may vary based on the job level and your geographic work location.

Yes, if you do not currently hold your Property & Casualty Producer’s License, American Family will assist you in obtaining this license after you accept the job offer. This support is part of their commitment to employee development.

You are expected to handle each customer interaction with a genuine desire to connect and adapt your support to meet their needs. This includes taking ownership of each interaction and advocating for the customer to ensure their satisfaction.

You will work in an unscripted customer care center environment that focuses on one-call resolution. This means you will need to assess and resolve service issues effectively and efficiently during each customer interaction.