Design A Shirt Customer Service/Order Operations: Job Overview, Location, and Employment Details

The job title for this position is Customer Service/Order Operations. This role is focused on providing support to customers and assisting with various operational tasks within the company.

This position is located in Tempe, Arizona. Tempe is known for its vibrant community and is home to Design A Shirt, a company specializing in silkscreen and embroidery.

The employment type being offered is full-time. This indicates that the position requires a commitment to a standard work schedule, typically involving 40 hours per week.

Candidates applying for this position should have relevant experience in e-commerce, retail, or customer/tech support. Additionally, the company prefers candidates with a proven track record of longevity, specifically those who have been with a previous employer for at least two years.

Specific job duties for this role may include receiving and answering a high volume of emails with consistent follow-through and quick turnaround. Other duties involve answering phone calls to assist customers, creating quotes and presentations, and constantly updating both the team and customers on order status.

The company values team members who are fun, passionate, and take pride in their work. They emphasize professionalism and independence, which helps in effectively representing the company and its brand.

Design A Shirt hopes to promote from within for the right team members. This suggests that there may be opportunities for career growth and advancement for employees who demonstrate their capabilities and commitment.

The employee may be responsible for contacting potential customers to offer services via phone or email. This task is important for expanding the company’s customer base and increasing sales.

Administrative tasks for this role include assisting in online and in-store checkout, purchasing goods and supplies, and performing data entry. These tasks are essential for maintaining smooth operations within the customer service and order management processes.