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What is the job title for this position?
The job title is General Manager at Sonic Drive-In, which is a leadership role in a restaurant setting. This position involves overseeing daily operations and managing staff to ensure excellent customer service.
Where is this position located?
This position is located in Brentwood, Tennessee, at the Sonic Drive-In restaurant. The location specifies where the candidate will be working full-time or part-time.
What are some of the main responsibilities of the General Manager?
The General Manager is responsible for managing, training, and coaching employees including crew members, carhops, and skating carhops. They also direct staff to meet operational standards and ensure food is delivered in a clean, safe, and efficient manner.
What duties does the General Manager perform related to staffing?
The General Manager prepares employee work schedules, monitors staffing levels, and makes adjustments as needed. They also interview and hire new crew and management team members to maintain proper staffing levels.
How does the General Manager ensure customer satisfaction?
The General Manager reinforces a customer service mentality among employees and ensures that all staff focus on serving the customer at all times. They also handle guest requests promptly and respectfully, and report and assist in resolving guest complaints.
What are some of the operational tasks the General Manager is responsible for?
The General Manager performs restaurant opening and closing duties, maintains inventory levels, and places orders for food and supplies within cost control procedures. They also complete operational reports and develop action plans to address sales or financial issues.
What records does the General Manager need to maintain?
The General Manager is responsible for completing and maintaining all employment-related records and payroll records for the restaurant staff. This ensures proper documentation and compliance with company policies.
Are there any requirements for educational background for this role?
Yes, the role requires a high school diploma or equivalent as a minimum educational qualification. Additional requirements may include relevant experience in restaurant management.
Does the job involve developing marketing strategies?
Yes, the General Manager is expected to develop and implement a marketing plan to promote the restaurant and attract more customers. This helps in increasing sales and enhancing the restaurant’s visibility.
Company Information
Company: Sonic Drive-In
Position: General Manager – Full-time / Part-time
Location: Brentwood, TN
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