CHIPOTLE Service Leader: Job Overview, Location, and Employment Details

The main responsibility of the Service Leader is to maintain a positive customer experience by ensuring that safe and high-quality food is prepared and served. They are also responsible for making sure the restaurant crew is well trained and provides good customer service. Additionally, they need to keep the restaurant clean and organized, with properly functioning equipment.

The Service Leader supports food safety by ensuring hand washing and glove changes are followed, monitoring time and temperature on the line, and checking secondary shelf lives. They also ensure that the Daily Food Safety Checklist and all food safety policies and procedures are adhered to.

The Service Leader helps to resolve customer incidents by working to ensure that customers have positive experiences. They address any issues that arise and work towards maintaining customer satisfaction.

The Service Leader monitors crew breaks, shift changes, and shift meetings to ensure smooth operations. They also develop and cross-train all front of house crew members and assist with their performance reviews.

The Service Leader is responsible for developing future Service Leaders by providing training, guidance, and support to crew members. They help prepare team members for leadership roles within the restaurant.

The Service Leader assists with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and completing office paperwork. These tasks support the overall management of the restaurant.

When not busy on the line, the Service Leader is expected to evaluate what other tasks need to be completed and assist others with those tasks. They should stay proactive in maintaining the restaurant’s operations.

The position requires the Service Leader to be on their feet working while clocked in, unless they are on a break. This ensures they are actively involved in the restaurant’s daily activities.

Chipotle’s mission is to make better food accessible to everyone by changing the face of fast food, starting conversations, and supporting efforts to shift the future of farming and food. They aim to learn, evolve, and shape what comes next in the food industry.