Tan Service Manager – tán NYC: Job Overview, Location, and Employment Details

The job title is Service Manager at tán by Chef Richard Sandoval, which indicates a supervisory role in restaurant operations. This position involves overseeing various aspects of the restaurant to ensure smooth service and operational efficiency.

The Service Manager reports to the General Manager, who is responsible for overseeing the overall restaurant operations. This reporting structure helps ensure that the Service Manager aligns with the restaurant’s broader goals and policies.

The Service Manager is responsible for supervising all front-of-house activities and personnel, ensuring quality service, and maintaining guest satisfaction. They also oversee restaurant costs, handle employee evaluations, and ensure proper coverage during shifts.

The Service Manager is involved in interviewing, hiring, evaluating, rewarding, and disciplining front-of-house personnel. They also orient, motivate, train, and educate staff in restaurant policies and procedures to foster a professional and knowledgeable team.

The Service Manager engages with guests throughout service to ensure the highest level of guest satisfaction possible. They build rapport with restaurant guests to create an enjoyable and memorable dining experience.

The Service Manager is responsible for ensuring accurate reporting of payroll, managing the end-of-night closeout and cash drop, maintaining signage, and keeping the POS database updated with correct items and prices. They also oversee cleanliness and repair of the restaurant and office.

The Service Manager ensures proper coverage based on business volume during each shift and supervises floor staff to maintain professional service standards. They also perform daily tasks listed on opening and closing checklists to keep operations on track.

The Service Manager attends weekly manager meetings and cost calls when asked, which helps coordinate management efforts and control costs within the restaurant.

The Service Manager fosters a culture where customer satisfaction is the primary concern and works closely with all management staff to promote open communication. They also focus on motivating and educating staff to uphold service standards.