Menus and Venues Gatehouse | Philadelphia | Service Assistant: Job Overview, Location, and Employment Details

The job title is Gatehouse Service Assistant, and it is based in Philadelphia, Pennsylvania. This role involves working in a restaurant setting to assist with various service tasks.

The main responsibilities include assisting with all areas of service, focusing on running food and maintaining cleanliness of the restaurant. The role also involves helping with side work, greeting guests, and ensuring the dining area is well-maintained.

The role requires promptly cleaning table tops, chairs, and booths between seating, checking and cleaning the floor as needed, and removing trash and recycling throughout the shift. The Service Assistant is also responsible for cleaning the restaurant before and after service.

The Service Assistant is responsible for delivering food promptly to guests, describing and answering questions about each dish, and assisting with side work before, during, and after shifts. If assigned as a Barista, the role also includes preparing and serving coffee drinks and teas.

The Service Assistant responds appropriately to guest requests and needs, communicates these requests to servers, and ensures guests are greeted promptly when seated. They also bring bread service if applicable and assist with packaging food for takeout.

During peak periods, the Service Assistant helps with polishing and restocking tableware, assisting with large parties, and ensuring the smooth operation of the restaurant by filling in as needed under the direction of the restaurant manager.

The role involves communicating all 86’d items to staff and management, as well as coordinating with servers and hosts to ensure efficient seating and customer service. Clear communication helps maintain a well-organized dining environment.

The Service Assistant helps with resetting and arranging tabletops, removing used tableware between courses, and clearing tables after guests leave. They also assist with packaging food requested for takeout.

Yes, if assigned as a Barista, the role includes preparing and serving all coffee drinks and teas, in addition to the regular restaurant support duties. This requires knowledge of beverage preparation and customer service skills.