CHIPOTLE Service Leader: Job Overview, Location, and Employment Details

The job title is Service Leader, which indicates a leadership role within the restaurant team at Chipotle. This position involves overseeing various aspects of the restaurant’s daily operations.

This position is located in San Francisco, California, at a Chipotle restaurant in that city. The location specifies where the candidate would be working if hired.

The main responsibilities include maintaining a positive customer experience, ensuring safe and high-quality food is prepared and served, and making sure the restaurant crew is well trained and provides good customer service. The role also involves keeping the work area clean and organized, and ensuring equipment functions properly.

The Service Leader is responsible for supporting food safety by ensuring proper hand washing and glove changes, monitoring time and temperature on the line, checking secondary shelf lives, and following the Daily Food Safety Checklist along with other food safety policies and procedures.

The Service Leader helps resolve customer incidents and works to ensure positive customer experiences. This involves addressing any issues that arise and maintaining a welcoming environment for customers.

The role includes assisting with office administration duties such as banking, cash handling policies and responsibilities, and completing various office paperwork. These tasks support the overall management of the restaurant.

The Service Leader is responsible for developing and cross-training all front of house crew members, which helps improve team skills and flexibility. They also assist with crew performance reviews to support employee growth.

The position requires the Service Leader to be on their feet while clocked in, working actively during their shift unless they are on a break. This physical activity is necessary to perform the job duties effectively.

If not busy with their primary responsibilities, the Service Leader is expected to evaluate what other tasks need to be completed and assist others with those tasks. This could include various duties to support the restaurant’s operations.