The Plough & the Stars Bartender for Busy Old City Pub: Job Overview, Location, and Employment Details

The job title is Bartender at The Plough & the Stars, which is a busy pub located in Philadelphia, Pennsylvania. This role involves serving drinks and providing excellent customer service in a high-volume environment.

This position is located in Philadelphia, Pennsylvania, at The Plough & the Stars pub, which operates every day of the year.

The daily responsibilities include welcoming and thanking guests politely and enthusiastically, communicating with colleagues about guest needs, and maintaining a safe and positive workplace environment. The bartender is also expected to take initiative in assisting team members.

The financial tasks include contributing to daily, holiday, and themed drink menus in collaboration with a supervisor, ensuring smooth bar operations during the supervisor’s absence, and changing beer barrels while maintaining cleanliness of keg dispensers and bar areas. The role also involves handling payments, reconciling sales records, and ensuring the bank is secured and accurate at the end of each shift.

The bartender contributes to guest experience by immediately acknowledging guests with positivity and a sense of urgency, helping with queries or advice, and suggesting promotions or upselling to enhance their visit. They also respond to guest requests and complaints to maintain high satisfaction levels.

The bartender must follow proper opening and closing procedures, which include maintaining cleanliness and organization of their workstation. They are also responsible for counting the bank at the end of their shift, resolving any discrepancies, and securing the money.

The ideal candidate should be great with people, friendly, self-motivated, and a team player. They should also have experience working in a high-volume environment and be able to handle multiple tasks efficiently.

The role requires the ability to properly handle various payment methods according to accounting procedures and policies, as well as accurately reconciling sales records at the end of each shift. Attention to detail and honesty are important for these tasks.

The work environment is busy and fast-paced, especially during the holiday season, with the pub operating every day of the year. The bartender must be prepared to work in a lively setting and handle multiple responsibilities simultaneously.