Cherokee Nation Businesses Cocktail Server, PT: Job Overview, Location, and Employment Details

The main responsibility of a Cocktail Server is to provide excellent customer service by delivering food and alcoholic beverages throughout the casino. This role involves ensuring that guests have an exceptional experience during their visit.

The duties include taking orders from guests, serving food and drinks efficiently and accurately, and placing and garnishing cocktails. Additionally, the server is responsible for performing opening and closing duties such as restocking supplies and inspecting the cleanliness of their station.

A Cocktail Server should have complete knowledge of the menu items, including liquor brands, beers, and non-alcoholic selections. They should also understand the characteristics of wine and champagne by the glass, major wines, and garnishes used for drinks.

The role requires a highly motivated and energetic personality, along with the ability to take initiative and exhibit flexibility. Excellent customer service skills and effective interpersonal skills are also essential for dealing with all business contacts.

The position requires working varied shifts, including weekends and holidays, to accommodate the casino’s operating hours and guest needs.

Candidates must have a high school diploma or an equivalent qualification and at least six months of experience as a cocktail and/or food server in a similar environment.

Besides serving drinks, the server may be responsible for resolving guest complaints within their scope of authority, referring issues to management when necessary, and notifying security about unusual events or missing items.

A Cocktail Server should have knowledge of hotel services, features, local attractions, and activities to respond accurately to guest inquiries and enhance their overall experience.

Opening and closing duties include folding and stacking cocktail napkins, stocking supplies such as swizzle sticks, straws, matches, and glassware, restocking the supply cabinet, and inspecting the cleanliness and condition of their assigned station and service areas.